SyncWorks is a SupportSuite™/eSupport™/LiveResponse™ add-on designed for use with Microsoft® Outlook® that helps to ensure that data such as contacts, tasks and events are always up-to-date on the help desk as well as on each staff user’s PC. Items are compared between the help desk and the PC to see if they differ in any way. If they do, differences are merged so that both copies match. SyncWorks can automatically perform a synchronization at an interval without interrupting the user.

Example: Use SyncWorks to get the most up-to-date list of your company’s clients on a laptop before leaving on a business trip. Upon returning to the office, synchronize again to add any contacts acquired on the trip.

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